Servenzo solution page
Service dispatch software that reaches the crew
Turn a request into an assigned, dated job and get it onto the right person's phone. Servenzo dispatches over WhatsApp and the Android app, so the crew does not need to learn new software on day one.
The short answer
Service dispatch software assigns jobs to field workers and gets the details to them, then tracks status back as the work progresses. Servenzo dispatches to your own crews and to sub-vendors, sends the assignment over WhatsApp, and closes the job with clock-in and photo evidence attached.
What this workflow should improve
- Send assignments over WhatsApp automatically
- See assigned, underfilled and unassigned work
- Reassign in seconds when the day changes
- Close jobs with timestamped evidence
Dispatch that does not depend on an app install
Field crews adopt messaging faster than software. Sending the assignment over WhatsApp means the job reaches the worker on day one, and the Android app adds clock-in and photo capture for the teams ready to use it.
Reassignment is the normal case
Plans change mid-morning: someone calls in sick, a site gets postponed. Day-scoped reassignment changes one date without rewriting the recurring contract schedule behind it, which is what makes the change safe to do quickly.
The gap is visible before the client finds it
A dispatch board that shows underfilled and unassigned shifts turns a coverage problem into a morning decision rather than an afternoon complaint.
A practical workflow
- Capture the request or open the scheduled job.
- Assign the crew or sub-vendor for that date and shift.
- The assignment goes out on WhatsApp and the app.
- Track status and close with photos and clock-in.
Scope check
Servenzo does not do GPS route optimisation, live vehicle tracking or turn-by-turn navigation. Dispatch is by schedule, site and availability, not by driving distance.
Questions about service dispatch software
What is service dispatch software?
Software that assigns service jobs to field workers, delivers the job details to them, and tracks status and completion back from the field.
How do workers receive the job?
Assignments go out automatically over WhatsApp, and are also visible in the Android app along with clock-in and photo upload.
Can I dispatch to subcontractors?
Yes. Sub-vendors can be assigned work and see only the jobs given to them.
Does it optimise routes?
No. Servenzo does not include route optimisation or GPS tracking. It dispatches by schedule, site and worker availability.
Can I reassign a single day without changing the contract?
Yes. A single date or shift can be reassigned as an override, leaving the recurring schedule intact.