CAFM software for coordinating sites, contractors and planned work

The short answer

CAFM, computer aided facility management, describes software used to plan and record building services work: maintenance schedules, work orders, contractors and compliance records across a portfolio of sites. Servenzo covers the service delivery and contractor side of that scope, with sites, contracts, planned visits, evidence and invoices connected.

What this workflow should improve

• Organise work, contracts and documents by site
• Run planned and reactive work in one schedule
• Hold contractor compliance against the site
• Keep a completion history per building

The portfolio view most teams actually need

Full CAFM suites model space, floor plans and asset registers. A large share of facility teams need something narrower: which contractor is attending which building, whether they are compliant, and whether the visit happened.

Planned and reactive in one place

Splitting scheduled maintenance from reactive call-outs across two systems hides the real load on the same crews. One schedule shows actual capacity.

Compliance attached to the site

Documents are easier to produce at audit when they live against the contractor and the building rather than in a drive folder named by whoever filed it.

A practical workflow

1. Set up each site with its contracts and contractors.
2. Define planned maintenance schedules per site.
3. Raise reactive work orders as they come in.
4. Review completion evidence and spend per site.

Scope check

Servenzo is not a full CAFM suite. It does not include CAD or floor-plan space management, room booking, asset registers with depreciation, or IWMS-level property accounting.

Questions about cafm software